CiaoToy Privacy Policy

Effective Date: July 1, 2025
Last Updated: September 23, 2025

 

CiaoToy (“we,” “us,” or “the App”) is jointly operated by CIAOTOY (HONGKONG) TECHNOLOGY CO., LIMITED and CiaoToy LLC. We are committed to protecting your privacy and comply with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and applicable laws for U.S. users (Wyoming, US).

 

1. What Information We Collect

1.1 Information You Provide Directly

- Name, nickname

- Phone number, email address

- Login credentials (e.g., Apple ID, WeChat, Google login)

- Shipping address, contact person, postal code

- User avatar, photos uploaded (e.g., reviews, posts)

 

1.2 Automatically Collected Information

- Device information: model, operating system, unique device identifiers (e.g., IDFA, IMEI), language settings

- Network information: IP address, network carrier

- Usage logs: browsing history, click behavior, access time, page duration, crash logs

- Location information (if enabled and authorized)

 

1.3 Third-Party Platform or Social Login (e.g., Apple/Google/WeChat)

- Only publicly authorized information such as avatar, nickname, and email address

 

2. How We Use Your Information

- Creating and managing user accounts

- Processing orders, payments, and deliveries

- Providing after-sales service and customer support

- Personalizing product recommendations and promotional messages

- Data analysis and service optimization

- Fraud prevention and technical security monitoring

- Compliance with laws and regulatory requirements

 

3. Disclosure and Sharing of Information

- We do not sell or rent your personal data to unrelated third parties. Data is jointly managed by both operators.

- Sharing with Service Providers: logistics providers, payment processors, third-party SDKs to deliver app functions; all required to maintain confidentiality.

- Legal and Regulatory Compliance: disclosure pursuant to court orders, government or regulatory requirements, or necessary to prevent fraud, unlawful activities, or protect users/public safety.

 

4. Data Storage and Security Measures

- Encrypted data transmission (HTTPS, SSL)

- Secure storage and access control

- Minimum necessary access authorization

- Regular security reviews and vulnerability patching

- Data is stored in Hong Kong or approved data centers (e.g., AWS, Google Cloud). Retention periods not exceeding purpose or legal requirements.

 

5. Your Rights

- Access, correct, or delete personal data

- Object to receiving direct marketing communications

- Withdraw permissions (e.g., location, photo access) via device or app settings

- Request account deletion; data will be processed and deleted within a reasonable timeframe unless required by law

 

6. Cookies and Tracking Technologies

- Remember login status and preferences

- Analyze user behavior for service improvements

- Show personalized content or advertisements (if applicable)

 

7. Third-Party Links and Services

- Our app may contain links to third-party websites or services; these have independent privacy policies

 

8. Children’s Privacy

- Services not intended for children under 13; data collected without parental consent will be deleted

 

9. Policy Updates

- Updates notified via app or email; continued use = acceptance

 

10. Contact Us

- Email: app@ciaotoy.com